Somiits App Cancellation Policy
Effective Date: July 2, 2025
At Somiits, we strive to provide a flexible and efficient service booking experience. This Cancellation Policy outlines the terms and conditions for canceling services booked through the Somiits Customer, Provider, and Serviceman Apps. We aim to be fair to all parties involved – customers who book services, providers who manage them, and servicemen who deliver them.
By booking or accepting a service through the Somiits App, you agree to this Cancellation Policy.
1. General Cancellation Principles
Timely Communication is Key: For any cancellation or rescheduling, timely communication through the Somiits App is essential. This allows providers and servicemen to adjust their schedules and potentially accept other jobs.
Fairness to All Parties: Our policy is designed to balance the needs of customers for flexibility with the need to compensate providers and servicemen for their time and potential loss of earnings due to late cancellations or no-shows.
Automated System: Cancellations and their associated charges (if any) are primarily managed through the Somiits app's automated system based on the timelines outlined below.
2. Cancellation by Customer
Customers can cancel a booked service through the Somiits Customer App. The refund or cancellation fee will depend on the notice period provided before the scheduled service start time:
24 Hours or More Before Service:
Full Refund: If a customer cancels 24 hours or more before the scheduled service start time, a full refund of any pre-paid amount (excluding any non-refundable booking fees, if applicable, which will be clearly stated at the time of booking) will be issued.
No Cancellation Fee.
Less than 24 Hours but More than 2 Hours Before Service:
Partial Refund / Cancellation Fee: If a customer cancels less than 24 hours but more than 2 hours before the scheduled service start time, a cancellation fee equivalent to 25% of the total service cost will be charged. The remaining pre-paid amount will be refunded. This fee compensates the provider and serviceman for the short notice.
2 Hours or Less Before Service, or No-Show:
No Refund / Full Service Charge: If a customer cancels 2 hours or less before the scheduled service start time, or if the customer is a "no-show" (i.e., not present at the agreed location at the scheduled time), no refund will be issued for any pre-paid amount. The full service cost will be charged. This compensates the provider and serviceman for lost time and potential revenue.
Important Note for Bidding Services: For services booked via the bidding feature, the cancellation terms outlined above apply to the final agreed-upon price.
3. Cancellation by Provider
Providers can cancel an accepted service through the Somiits Provider App.
More than 4 Hours Before Service:
No Penalty: If a provider cancels more than 4 hours before the scheduled service start time, there will be no penalty for the provider. Any pre-paid amount by the customer will be fully refunded.
4 Hours or Less Before Service:
Penalty & Customer Compensation: If a provider cancels 4 hours or less before the scheduled service start time, or if a serviceman assigned by the provider is a "no-show," the provider may incur a penalty (e.g., a service fee deduction, temporary suspension, or impact on their provider rating) as determined by Somiits. The customer will receive a full refund, and Somiits may offer a discount on their next booking as compensation for the inconvenience.
Somiits reserves the right to investigate such cancellations and take appropriate action to ensure service reliability.
4. Cancellation by Serviceman (Assigned by Provider)
Servicemen generally do not directly cancel services with customers but communicate through their assigned provider. If a serviceman is unable to perform an assigned service, they must inform their provider immediately through the Somiits Serviceman App. The provider will then be responsible for managing the cancellation or re-assigning the service according to the Provider Cancellation Policy (Section 3).
5. Rescheduling Policy
Customers may request to reschedule a service through the Somiits Customer App. Rescheduling requests are subject to the provider's and serviceman's availability and may incur fees if requested with very short notice, similar to the cancellation fees (e.g., if rescheduling less than 24 hours before the original service time).
Providers may agree to reschedule services, which can help avoid cancellation penalties.
6. Exceptional Circumstances / Force Majeure
Somiits understands that unforeseen circumstances can arise. In cases of genuine emergencies, natural disasters, or other force majeure events that prevent the service from being performed or received, customers and providers should contact Somiits Support immediately. Such cases will be reviewed on a case-by-case basis, and exceptions to this policy may be made at Somiits' sole discretion. Valid documentation may be required.
7. Refund Processing
All eligible refunds will be processed back to the original payment method used for the booking.
Refund processing times may vary depending on your bank or payment provider, typically taking 5-10 business days.
8. How to Cancel a Service
To cancel a service, please follow these steps within your respective Somiits App:
Customer App: Navigate to "My Bookings," select the relevant booking, and choose the "Cancel" option. Follow the on-screen prompts.
Provider App: Navigate to "My Jobs" or "Assigned Bookings," select the relevant booking, and choose the "Cancel" or "Manage" option. Follow the on-screen prompts.
Serviceman App: If you, as a serviceman, cannot fulfill a job, immediately notify your Provider through the app's communication features.
9. Policy Amendments
Somiits reserves the right to modify or update this Cancellation Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website and through the Somiits Apps. We encourage you to review this policy periodically.
10. Contact Us
For any questions regarding this Cancellation Policy or to report an exceptional circumstance, please contact Somiits Support:
Email: info@somiits.com Phone: +8613472409908 Address: Plot 90 Kudirat Abiola Way Oregun Ikeja - Nigeria (NG)
