Somiits represents a paradigm shift in the professional services industry, offering an integrated ecosystem comprising a web-based platform and three specialized mobile applications. This sophisticated digital marketplace bridges the gap between customers seeking quality handyman services and skilled professionals ready to deliver exceptional workmanship. Operating across Nigeria with headquarters in Lagos, Somiits has transformed the traditional service booking model into a streamlined, technology-driven experience that prioritizes efficiency, transparency, and quality assurance.
Platform Functionality
The Somiit's website serves as the central hub for the entire ecosystem, offering comprehensive access to all platform features through any web browser. This cloud-based infrastructure operates with 99.9% uptime reliability, ensuring consistent availability for users across desktop and mobile devices.
Key Features:
Service Catalog: Browse over 200 service subcategories organized across 24 major service categories, including electrical services, plumbing, carpentry, painting, appliance repair, HVAC services, landscaping, cleaning services, and specialized trades
Provider Directory: Search and filter through verified service providers with detailed profiles, ratings, reviews, and portfolio galleries
Zone-Based Service Availability: Real-time display of service availability across different geographic zones
Account Management Dashboard: Comprehensive control panel for managing bookings, payments, communication, and service history
Secure Payment Gateway: Multiple payment options integrated with robust encryption protocols
Real-Time Booking System: Instant booking confirmation with automated notifications and calendar synchronization
How the Website Works:
Users access the platform through standard web browsers, create accounts using email, phone number, or social media credentials, and immediately gain access to the full range of services available in their geographic zone. The interface employs intuitive navigation, allowing users to filter services by category, subcategory, location, price range, provider ratings, and availability. Advanced search algorithms process user queries and return the most relevant results within seconds.
The Somiits Customer App is designed specifically for end-users seeking professional services. Available for both iOS and Android devices, this mobile application brings the complete Somiits marketplace to users' fingertips, enabling on-demand service requests from anywhere at any time.
Functionalities:
A. Registration and Profile Setup
Multi-option account creation (email, phone number, Google, Facebook, Apple ID)
Profile customization with contact preferences, service addresses, and payment methods
Secure document storage for property details and service history
Notification preferences for bookings, promotions, and service updates
B. Service Discovery and Selection
Smart Search Engine: Type keywords or browse categories to find specific services
Location-Based Results: Automatic detection of user location with manual override options
Filter Options: Sort by price, rating, distance, availability, and service specialization
Service Details: Comprehensive information, including service descriptions, typical duration, pricing ranges, and provider qualifications
Visual Galleries: View before-and-after photos from previous jobs completed by providers
C. Booking Process
Immediate Booking: Request services with arrival within hours for urgent needs
Scheduled Booking: Select specific dates and time slots up to 90 days in advance
Detailed Job Description: Text input field with photo upload capability.
Budget Indication: Set your preferred price range or request quotes from multiple providers
Special Requirements: Specify tools, materials, access requirements, and any special considerations
D. Bidding System Interface
Post Service Requests: Describe your project and invite providers to submit competitive bids
Receive Multiple Quotes: Compare proposals from different providers with detailed breakdowns
Negotiate Terms: Counter-bid functionality with real-time messaging
Accept Best Offer: One-click acceptance with automatic booking confirmation and contract generation
E. Provider Communication
In-App Messaging: Secure, encrypted chat system with message history
Photo Sharing: Send and receive images for better job clarification
Real-Time Updates: Push notifications for job status changes, provider arrival, and completion confirmations
F. Job Tracking and Management
Live Status Dashboard: Track the serviceman's location en route to your property
Job Progress Updates: Receive milestone notifications as work progresses
Time Tracking: Monitor actual time spent versus estimated duration
Issue Reporting: Flag concerns or request modifications during service delivery
G. Payment Management
Payment Method Storage: Securely save multiple cards, bank accounts, and digital wallets
Flexible Payment Options: Choose from full upfront payment, milestone-based payments, or payment upon completion.
Automatic Invoicing: Digital receipts with itemized breakdowns and tax information
Payment History: Complete transaction records with export functionality
Refund Tracking: Monitor refund requests and processing status
H. Rating and Review System
Multi-Criteria Rating: Rate providers on punctuality, quality, professionalism, communication, and value
Written Reviews: Share detailed feedback with photo uploads of completed work
Review History: Access all your previous reviews and ratings given
Provider Responses: View provider replies to your feedback
The Provider App is the business management tool for service companies and independent contractors who offer services through the Somiits platform. This application transforms smartphones into comprehensive business operations centers, enabling providers to manage their entire service business efficiently.
Functionalities:
A. Professional Onboarding
Business Registration: Input company details, licenses, insurance information, and tax identification numbers
Identity Verification: Submit government-issued ID, professional certifications, and business permits
Skill Assessment: Complete platform-administered competency tests for service categories
Background Screening: Consent to and complete background checks for platform compliance
Insurance Documentation: Upload current insurance certificates (liability, workers' compensation, vehicle)
Bank Account Linking: Connect business accounts for automated payment processing
B. Profile Development and Management
Service Portfolio Creation: Build comprehensive catalogs of offered services with detailed descriptions
Pricing Configuration: Set base rates, hourly charges, minimum fees, and project-based pricing
Service Area Definition: Specify geographic zones where services are available with radius-based coverage
Availability Calendar: Set working hours, days off, holidays, and busy periods
Team Member Management: Add servicemen profiles with individual skills, certifications, and specializations
Portfolio Gallery: Upload unlimited photos and videos showcasing previous work and capabilities
Certification Display: Prominently feature professional credentials, awards, and industry affiliations
C. Job Request Management
Real-Time Notifications: Instant alerts for new job requests with sound, vibration, and banner notifications
Job Details Review: Access complete customer information, service requirements, location, preferred timing, and budget
Quick Response System: Accept, decline, or request more information with one-tap actions
Automated Matching: An AI-powered system presents the most relevant opportunities based on skills, location, and historical performance
Request Queue: View all pending requests with countdown timers for response deadlines
D. Bidding and Pricing Tools
Smart Quote Generator: AI-assisted pricing suggestions based on job parameters and market rates
Itemized Proposals: Create detailed quotes with labor, materials, equipment, and overhead breakdowns
Competitive Intelligence: View anonymized bid ranges to remain competitive
Proposal Templates: Save and reuse common quote structures for efficiency
Negotiation Platform: Counter-offer tools with messaging integration for price discussions
Win Rate Analytics: Track bid acceptance rates and optimize pricing strategies
E. Serviceman Assignment and Coordination
Team Dashboard: View all servicemen's availability, current assignments, and schedules
Smart Assignment: AI recommendations for optimal serviceman matching based on skills, location, and workload
Manual Override: Select specific servicemen for jobs requiring particular expertise
Multi-Job Coordination: Assign one serviceman to multiple sequential jobs for route optimization
Backup Assignment: Designate backup servicemen for coverage during absences or emergencies
Performance Tracking: Monitor individual serviceman metrics, including completion rates, ratings, and customer feedback
F. Schedule and Calendar Management
Interactive Calendar: Drag-and-drop interface for job scheduling and rescheduling
Route Optimization: Automated route planning for multiple jobs to minimize travel time
Conflict Detection: Automatic alerts for scheduling conflicts with resolution suggestions
Buffer Time Settings: Configure travel time, break periods, and preparation time between jobs
Sync Integration: Export schedules to Google Calendar, Outlook, or Apple Calendar
Team Calendar View: Visualize entire team schedules for resource allocation
G. Financial Management Dashboard
Earnings Overview: Real-time tracking of daily, weekly, monthly, and annual revenue
Payment Processing: Monitor payment status for all jobs (pending, processing, completed)
Payout Schedules: View upcoming payouts with amounts and transfer dates
Fee Breakdown: Transparent display of platform fees, taxes, and net earnings
Invoice Generation: Automated invoice creation for all completed jobs
Financial Reports: Downloadable statements for accounting and tax purposes
Banking Integration: Direct deposit setup with multiple account options
H. Customer Relationship Management
Client Database: Comprehensive records of all customers served with service history
Communication Hub: All customer messages and interactions in one location
Repeat Business Tracking: Identify and nurture returning customers with special attention
Marketing Tools: Send promotional offers, seasonal specials, and service reminders (with customer consent)
Feedback Management: Review customer ratings and comments with response capabilities
Loyalty Programs: Offer discounts and incentives to repeat customers
I. Business Analytics and Insights
Performance Metrics: Track key performance indicators, including job completion rate, average rating, response time, and customer retention
Revenue Analytics: Visualize income trends, peak periods, and seasonal patterns
Service Demand Analysis: Understand which services are most requested in your area
Competitive Benchmarking: Compare your performance against market averages
Growth Projections: AI-powered forecasts for business planning
Custom Reports: Generate tailored reports for specific time periods or service categories
The Serviceman App is designed for the technicians and field workers who perform the actual service delivery. This application is streamlined for on-the-ground operations, focusing on job execution, navigation, communication, and real-time updates.
Functionalities:
A. Serviceman Registration and Profile
Individual Account Creation: Personal profiles linked to provider companies
Skills Documentation: List all trades, specializations, and competencies
Certification Upload: Store copies of licenses, certifications, and safety training credentials
Equipment Inventory: Document tools and equipment owned for job matching
Availability Management: Set personal availability independent of provider schedules
Personal Information: Emergency contacts, vehicle details, and medical information
B. Job Assignment Reception
Assignment Notifications: Immediate alerts when assigned to jobs by providers
Job Details Access: Complete information, including customer details, service requirements, location, timing, and special instructions
Job Acceptance Confirmation: Acknowledge receipt and acceptance of assignments
Preparation Checklist: Auto-generated lists of required tools, materials, and equipment based on job type
Customer Information Review: Access customer contact details, property information, and service history
C. Navigation and Route Management
Integrated GPS Navigation: One-tap navigation to customer locations using Google Maps, Waze, or Apple Maps
Multi-Stop Route Planning: Optimized routes for multiple jobs in one day
Traffic Updates: Real-time traffic information with alternative route suggestions
Location Sharing: Customers can track the serviceperson's location during transit
Arrival Notifications: Automatic alerts sent to customers when a serviceman is nearby
Parking and Access Information: Customer-provided details about parking, gates, and property access
D. On-Site Job Management
Check-In System: GPS-verified location check-in upon arrival at the job site
Time Tracking: Automatic clock-in/clock-out with manual override options
Photo Documentation: Take and upload before, during, and after photos of work
Materials Used Logging: Record all parts, materials, and consumables used during service
Additional Work Requests: Document and request approval for scope changes or additional services discovered on-site
Safety Checklist: Mandatory safety protocol confirmations for high-risk services
E. Customer Communication Tools
Direct Messaging: Text-based chat with customers for clarifications and updates
Photo Sharing: Send images to customers for approvals or to show progress
Voice Calling: In-app calls with privacy protection
Video Calls: Video communication for complex explanations or remote guidance
Language Support: Multi-language interface for diverse service areas
F. Job Status Updates
Progress Milestones: Update job status through predefined stages (en route, arrived, in progress, paused, completed)
Automatic Notifications: Updates are automatically sent to customers and providers
Delay Reporting: Document and communicate delays with reason codes and revised ETAs
Issue Escalation: Flag problems requiring provider or platform intervention.
Completion Confirmation: Completion notification with customer signature capture
G. Work Documentation and Reporting
Service Report Creation: Generate detailed reports of work performed
Itemized Work Summary: List all tasks completed with time spent on each
Materials and Parts Record: Document all items used with quantities and costs
Customer Signature: Digital signature capture for job completion verification
Warranty Information: Input warranty details for work performed and parts installed
Follow-Up Recommendations: Note any maintenance suggestions or future service needs
H. Payment and Earnings
Job-Based Compensation: View payment amounts for each completed job
Tips and Bonuses: Receive and track customer tips and performance bonuses
Payment Schedule: Understand when earnings will be transferred to bank accounts
Earnings History: Access complete payment records with export functionality
Tax Documentation: Year-end earnings summaries for tax filing purposes
I. Training and Development
Skills Training Modules: Access platform-provided training videos and courses
Safety Protocol Updates: Receive notifications about new safety requirements
Service Standards: Review quality standards and best practices for different service types
Certification Reminders: Alerts for expiring certifications with renewal resources
Performance Feedback: Regular feedback from providers and customers for improvement
J. Scheduling and Availability
Personal Calendar: View all assigned jobs with dates, times, and locations
Availability Settings: Set days and hours available for work assignments
Time-Off Requests: Submit vacation or personal time requests to providers
Schedule Conflicts: Automatic detection and alerts for overlapping assignments
Assignment History: Complete record of all past jobs for reference
Convenience and Accessibility
24/7 Platform Access: Book services at any time from anywhere using the mobile app or website
Instant Service Availability: Find available providers for urgent needs within minutes
One-Stop Solution: Access hundreds of service categories without maintaining multiple vendor relationships
Multi-Property Management: Save multiple addresses for homes, rental properties, or business locations
Quality Assurance and Trust
Verified Providers: All service providers undergo background checks, identity verification, and skill assessments
Transparent Rating System: Make informed decisions based on genuine customer reviews and ratings
Service Guarantee: Platform-mediated dispute resolution and refund policies protect customers
Insurance Coverage: Providers maintain liability insurance for added peace of mind
Pre-Screened Professionals: Confidence that all providers meet minimum qualification standards
Cost Efficiency
Competitive Pricing: Bidding system enables price negotiation and comparison shopping
Transparent Pricing: No hidden fees; all costs disclosed before booking confirmation
Value Comparison: Evaluate multiple proposals to find the best value for money
Promotional Offers: Access to platform-wide discounts and seasonal promotions
Budget Control: Set maximum budgets and receive only relevant bids within the price range
Time Savings
Quick Booking Process: Complete bookings in under 3 minutes with a streamlined interface
No Phone Tag: Communicate directly through messaging without playing phone tag
Automated Scheduling: Calendar integration and reminders eliminate scheduling conflicts
Real-Time Tracking: Know exactly when the serviceman will arrive without repeated calls
Enhanced Communication
Complete Message History: All communications documented for reference and accountability
Photo Sharing: Send images to clarify requirements and verify completed work
Real-Time Updates: Stay informed throughout service delivery with automatic notifications
Multi-Channel Contact: Choose between text, call, or message based on preference
Service Documentation
Digital Records: Maintain a comprehensive history of all services performed on properties
Receipt Management: All invoices and receipts are stored digitally for easy access and warranty claims
Work Documentation: Before and after photos of all work for reference and disputes
Maintenance Tracking: Track when services were last performed for maintenance planning
Business Growth and Expansion
Expanded Market Reach: Access thousands of potential customers beyond traditional local marketing
New Customer Acquisition: Platform actively markets services and drives customer traffic
Geographic Expansion: Easily offer services across multiple zones without physical presence
Brand Building: Enhanced visibility through professional profile and portfolio showcase
Market Intelligence: Insights into demand patterns, pricing trends, and competition
Operational Efficiency
Centralized Management: Single platform for all business operations (bookings, payments, scheduling, communications)
Automated Workflows: Reduce administrative burden with automated booking confirmations, reminders, and invoicing
Intelligent Scheduling: AI-powered tools optimize routes and maximize daily job capacity
Digital Documentation: Paperless operations with cloud-based record keeping
Resource Optimization: Better allocation of servicemen based on skills, location, and availability
Financial Benefits
Guaranteed Payments: Platform-secured payments eliminate collection issues and bad debts
Fast Payouts: Regular payment cycles with transparent fee structures
Increased Revenue: Higher job volume through platform exposure and automated matching
Reduced Marketing Costs: Lower customer acquisition costs compared to traditional advertising
Cash Flow Management: Clear visibility of incoming payments and receivables
Financial Analytics: Comprehensive reporting for business planning and tax compliance
Team Management
Serviceman Coordination: Efficiently assign and track multiple servicemen from a single dashboard.
Performance Monitoring: Track individual and team performance with detailed metrics
Communication Hub: Centralized communication with the entire team through app messaging.
Training and Development: Access to platform-provided training resources for team skill enhancement
Workload Distribution: Fair and optimized job distribution among team members.
Customer Relationship Enhancement
Professional Image: Polished profiles and verified credentials enhance credibility.
Review Management: Build reputation through positive reviews and professional response to feedback.
Repeat Business: Customer database enables targeted marketing to past clients.
Service Quality Tracking: Monitor customer satisfaction and proactively address issues.
Direct Communication: Build relationships through consistent, professional customer interactions.
Competitive Advantages
Equal Opportunity: Small providers compete effectively against larger companies through platform visibility
Market Positioning: Differentiate through specialized services, excellent ratings, and competitive pricing
Real-Time Adaptation: Quickly adjust pricing and availability based on market conditions
Data-Driven Decisions: Analytics inform strategic business decisions and service offerings
Platform Support: Access to customer service and technical support for issue resolution.
Steady Work and Income
Consistent Job Flow: Regular assignments from the provider company through platform bookings
Predictable Schedule: Advance visibility of upcoming jobs for personal planning
Income Stability: Reliable earnings through guaranteed platform-facilitated payments
Performance Incentives: Opportunity to earn bonuses and tips for excellent service
Overtime Opportunities: Access to additional jobs during peak demand periods
Professional Development
Skills Enhancement: Exposure to diverse job types expands technical capabilities
Training Resources: Free access to platform-provided training modules and certifications
Best Practices Learning: Exposure to industry standards and professional service protocols
Peer Learning: Opportunity to work with experienced professionals and learn from their expertise
Career Advancement: Build personal reputation for potential independent provider status
Operational Support
GPS Navigation: Integrated navigation eliminates getting lost and wasting time
Job Details Clarity: Complete information before arrival ensures proper preparation
Automated Documentation: Simplified reporting and record-keeping reduces paperwork
Communication Tools: Professional communication platforms for customer interaction
Technical Support: Platform assistance for app-related issues or job complications
Personal Benefits
Flexible Scheduling: Ability to set availability and manage work-life balance
Route Optimization: Less driving time and fuel costs through intelligent scheduling
Safety Features: Check-in systems and emergency contacts enhance personal security
Recognition and Ratings: Build personal reputation through customer feedback
Transparent Earnings: Clear visibility of compensation for all jobs
Work Quality Tools
Photo Documentation: Easy capture and sharing of work for quality verification
Customer Feedback: Real-time ratings help improve service delivery
Issue Escalation: Support system for handling difficult situations or scope changes
Work Verification: Digital signatures and completion confirmations protect against disputes
Materials Tracking: Accurate recording of parts used prevents billing disputes.
Predictive Matching Algorithms: The platform employs sophisticated AI to analyze historical data, seasonal patterns, service requirements, and provider capabilities to predict optimal matches before customers even complete booking requests. This reduces search time and increases first-time match success rates.
Dynamic Pricing Optimization: Machine learning algorithms analyze thousands of data points, including time of day, day of week, seasonal demand, local market rates, provider availability, and urgency levels to suggest optimal pricing for both customers and providers, maximizing platform value.
Fraud Detection Systems: Advanced algorithms monitor transaction patterns, user behaviors, and communication content to identify and prevent fraudulent activities, protecting all platform users from scams, fake reviews, and payment fraud.
Quality Prediction Models: AI analyzes provider performance data, customer requirements, and job complexity to predict service quality outcomes, ensuring high-value or complex jobs are matched with the most qualified providers.
Data Protection Infrastructure
End-to-end encryption for all communications and transactions
Compliance with the Nigeria Data Protection Act 2023
Secure cloud storage with regular backups and disaster recovery protocols
Multi-factor authentication options for enhanced account security
Privacy controls allowing users to manage data sharing preferences
Financial Security
PCI-DSS compliant payment processing
Tokenized payment method storage prevents exposure of financial details
Fraud monitoring on all transactions
Secure payout systems with identity verification
Transaction insurance covering eligible losses
Platform Integrity
Continuous monitoring for suspicious activities
Automated detection of fake reviews and ratings manipulation
Regular security audits and vulnerability assessments
User verification processes for all account types
Transparent dispute resolution with documented processes
Provider Monitoring
Continuous performance tracking against key metrics
Automated alerts for performance degradation
Regular compliance audits for licensing and insurance
Mystery shopper programs for quality verification
Tiered provider status based on performance history
Customer Protection
Money-back guarantees for specified service failures
Mediation services for disputes
24/7 customer support through multiple channels
Escalation procedures for serious complaints
Legal compliance with consumer protection regulations
Multi-Channel Support
In-app chat support with response time under 5 minutes
Phone support during business hours: +8613472409908
Email support at info@somiits.com with a 24-hour response time
Comprehensive FAQ and knowledge base
Dispute Resolution
Structured mediation process for service quality disputes
Evidence-based decision-making using platform data
Fair and transparent resolution criteria
Appeals process for disputed decisions
Legal compliance with the Federal Competition and Consumer Protection Act (FCCPA) 2018
Current Service Coverage
Somiits currently operates across multiple zones in Nigeria, with headquarters at Plot 90 Kudirat Abiola Way, Oregun, Ikeja, Lagos. The platform continuously expands service zones based on demand and provider availability.
Zone-Based Services
Each service category's availability varies by zone, with the platform clearly displaying which services are accessible in specific geographic areas. This ensures customers only see relevant, available services for their locations.
Augmented Reality Tools
Remote diagnostic capabilities using smartphone cameras
Virtual consultations for service quotes
AR-guided self-service tutorials for simple repairs
IoT Integration
Smart home device integration for automated service requests
Predictive maintenance alerts based on appliance data
Remote monitoring and diagnostics
Advanced Scheduling
AI-powered optimal scheduling considering traffic, weather, and provider efficiency
Automated rescheduling for weather-affected outdoor services
Predictive demand modeling for resource planning
Somiits represents a comprehensive ecosystem where technology, quality assurance, and human expertise converge to create an unparalleled service marketplace. Through its sophisticated web platform and three specialized mobile applications—the Customer App, Provider App, and Serviceman App—Somiits delivers measurable benefits to all stakeholders while maintaining the highest standards of security, compliance, and service quality.
Whether you're a homeowner seeking reliable service providers, a service company looking to expand your business, or a skilled serviceman seeking steady work and professional growth, Somiits provides the tools, support, and marketplace you need to achieve your goals.
Join the Somiits community today and experience the future of professional service delivery.
Contact Information:
Location: Plot 90 Kudirat Abiola Way, Oregun, Ikeja, Lagos, Nigeria
Email: info@somiits.com
Phone: +8613472409908
Website: https://panel.somiits.com
